Terms and conditions
1. Conclusion of contracts / bookings
A binding contract is only concluded after we have confirmed your booking in written for or electronically. Agreements by telephone are not permitted.
Bookings for pitches and rental accommodations
A booking must include at least 2 consecutive overnight stays. Changes to the minimum length of stay and prices may vary on public holidays and during the official holiday periods of the federal state North Rhine-Westfalia.
2. Group bookings
Group stays with more than ten people or more than three pitches may not be booked online without written authorisation. Also, several single bookings in multiple transactions are not allowed. Group bookings are not welcome.
Failure to comply with this regulation may result in a cancellation of the booking and a charge of compensation in the amount of a cancellation fee as per point 1 (100% of the booking price). Campingpark Heidewald reserves the right to retain a deposit for group bookings.
3. Dogs
Dogs are generally allowed on our campsite. Dogs are not allowed in the sanitary buildings and rental accommodations expect for the rental accommodations that are explicitly designated for dogs. In the event of violations of § 20 LhundG NRW, administrative offences and/or significant disturbances to other guests by dogs brought along, we reserve the right to terminate the contract immediately without prior notice and enforce a house ban.
Dogs must be kept on a leash on the entire premises at all times.
4. Payments
The descriptions and prices in the price lists valid for the travel period apply exclusively to the contractual services. Information provided by telephone, ancillary agreements and other assurances of any kind shall only form part of the contract if they have been confirmed by us in written form. You will receive your binding booking confirmation within 4-5 days.
Please transfer the down payment per pitch/rental accommodation within 10 days after receiving the booking confirmation to the following account:
Campingpark Heidewald
BIC: GENO DEM1 IBB, IBAN: DE07 4036 1906 7300 9356 00 Volksbank im Münsterland eG
Down payments for pitches and rental accommodations: 150€ within 10 days.
If the total price is less than 150€ or if the arrival is in less than 4 weeks, the entire amount is due immediately. The remaining amount is due 4 weeks before arrival.
Bed linen for 2 persons is included in the Igloos, Tinyhouses, and the Shepherd’s Wagon. For all other rental accommodations you can book bed linen and towels for an additional charge.
5. Deposit
Campingpark Heidewald reserves the right to charge a deposit for further reasonable reasons. If a deposit has been paid the landlord may retain it in the following cases: Late clearance of the rental pitch or accommodation, damage or soiling of the rental property, significant offences against the site’s rules e.g. disturbance of the peace.
6. Check-In
The Check-In and Check-Out dates stated in the booking confirmation are binding. The pitch/rental accommodation is available from 3 p.m onwards and will be kept available until 6 p.m. The guest is obliged to inform us immediately of a different or belated arrival. Early arrivals and late departures can be booked at the reception at the earliest one day before arrival/departure for an additional charge.
7. Check-Out
All pitches must be vacated by 11 a.m. Late-check-outs can only be booked if the pitch has not been booked to someone else. A late-check-out has to be authorised by the reception. Arrival and departure days are charged separately.
8. Rebooking
A rebooking, i.e. a change to an existing contract, can be made with our consent, and is subject to availability. For the costs incurred as a result of changing the contract, we must charge you a processing fee of 25,00 Euros.
9. Cancellation
You can withdraw from the contract at any time. In your own interest and to avoid misunderstandings, the cancellation must be declared In written form. The date of cancellation is determined by the date to which we receive the notice of cancellation. We advise you to send it by e-mail: campheidewald@web.de
If you withdraw from the contract, we may charge an appropriate compensation as listed below:
Cancellation of pitches and rental accommodations:
You can cancel up to 30 days before arrival for a processing fee of 25,00 Euros per pitch and rental accommodation, thereafter and until 14 days before arrival 50% of the invoice amount is due. Up to 24 hours before arrival we charge 80% of the total price.
If you cancel later or do not show up without informing us, or if you only cancel your booking on the day of arrival, or if you do not make use of all or part of the services, we will retain our full claim to the booking price.
Pitches that are not occupied one day after the start of the reservation period has and for which no agreement has been reached on later occupation or late check-in, can be used by the campsite management for other purposes. In this case of a late arrival another pitch will be allocated. Likewise, pitches that are being vacated ahead of the planned departure date, can be provided to other guests. The occupation of unoccupied pitches by the campsite management does not imply the provision of a replacement tenant as long as this guest could have been accommodated on another pitch on the campsite.
10. Cancellation and travel cancellation insurance
We highly recommend that you take out a cancellation insurance. This insurance come into force if one or more persons are unable to commence the journey or have to leave early for the following reasons. Sudden illness or injury that prevent a stay at the campsite from a medical point of view, death of a first-degree relative. Work-related reasons are excluded. Cancellation and travel cancellation insurance is valid from the time of booking until departure.
11. Miscellaneous
The site management reserves the right to change pitch allocations if this is necessary for special reasons. Please note that the office, shop and restaurants and other leisure facilities have different, limited opening hours during the off-season.
12. Information
Information provided by our employees by telephone is non-binding and therefore requires written confirmation.
13. Liability
Every guest is obliged to treat the inventory and the pitch with care. They are obliged to compensate for any damaged caused by them, their companions or guests during their stay. Campingpark Heidewald assumes no liability for damage to property and/or financial losses incurred by the guest, their relatives or visitors, unless there is no intentional or negligent behaviour on the part of the landlord or his vicarious agents. Any liability is exluded in the event of force majeure, e.g. bad weather.
14. Site rules and night’s rest
The site rules, which are displayed in the reception and on the information boards, and can also be handed out on request, are binding for all stays.
The voluntary lunch break is from 1 p.m. to 3 p.m. and is not compulsory. However, the reception is closed during this time.
The night’s rest begins at 10 p.m. and ends at 7 a.m. the next day. In the event of violation of the campsite rules, Campingpark Heidewald may terminate the contract without prior notice and expel the guests from the campsite.
15. Photo and video recordings
We regularly take photos and videos at our holiday resort. If you do not wish this to happen, please let us know immediately. Unless people are only recognisable as so-called “accessories”, o publication will occur without the consent of the persons concerned.
16. Price adjustments
Only the prices and dates stated in the booking confirmation are binding. However, we ask for your understanding in regards to the fact that prices and services may be subject to change for objective reasons (e.g. energy price increases, increases in mineral oil tax and VAT or other taxes, etc.) until your booking request is submitted. Prices can only be increased after conclusion of the contract if there are more than four months between the conclusion of the contract and the time of service provision. (cf. § 309 Para. 1 No. 1 BGB)
17. Extraordinary cancellation, termination, house ban:
a) The landlord is entitled to withdraw from the contract extraordinarily for objectively justified reasons, for example if – force majeure or other circumstances for which the landlord is not responsible make a fulfilment of the contract impossible, Furthermore, if pitches are falsely booked with misleading or false information about material contractual facts, e.g. concerning the renting person/guest or the purpose of his/her stay; or the landlord has reasonable grounds to assume that the use of the service may jeopardise the flow of business operations, the safety or the public reputation of the landlord, without this being attributable to the landlord’s sphere of control or organisation, such as the customer’s membership of a xenophobic or otherwise extremist organisation.
b) The landlord is entitled to terminate the contract without prior notice, in particular if the guest insults staff or other guests during his/her stay, disturbs the peace and quiet of other guests, makes xenophobic or otherwise discriminatory comments or shows otherwise discriminatory behaviour, has already made bogus reservations in the past and/or has damaged the inventory/equipment of the campsite on purpose.
c) Behaviour according to lit. a) sentence 2 and lit. b) as well as gross violations of the site regulations entitle the landlord to issue and enforce an immediate house ban. There is no right to receive a refund or reimbursement for the booking amount, or other previously booked services in these cases.
18. Data protection
The customer agrees that his personal data collected by us in the context of customer service may be stored and automatically processed. Both contracting parties agree to comply with the relevant provisions of the Data Protection Act both during the term of the contract and after its termination.
The Campingpark Heidewald is under video surveillance in critical areas. This is for your own safety and under the exercise of domiciliary rights. The recordings are only analysed if necessary and only the required data is stored until clarification. Data will not be passed on to third parties. The video recordings are regularly deleted in accordance with Article 6 lit.f. DSGVO.
19. Errors/Fallacies
We reserve the right to correct errors, misprints and miscalculations.
20. Severability clause
Should individual regulations of the General Terms and Conditions be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remaining regulations of the General Terms and Conditions. The invalid or unenforceable regulation shall be replaced by a valid and enforceable regulation that come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable regulation. The regulations above shall apply accordingly in case that the contract proves to be incomplete.
Status 01.10.2024